Pages: 10-27
Published: 30.12.2015
Abstract: The method of operational management of work in organizational and technical systems that enables intelligent control of manpower, materials and the equipment in the course of business processes is offered. The method consists in the analysis of changes in performance and efficiency indicators, determined at execution of formalized of activity models, and monitoring associated with these indicators of operational risks, taking into account various negative events arising from the realization of collective activity on the basis of these activity models. The reported study was partially supported by RFBR, research project No. 14-07-00338_а, and by Ministry of Education of Russia, project No. 2493 in basic part of the state task No. 2014/123.
Key words: business process, collective activity, business process modeling, business process management, process indicators, resources allocation, management of work, operational risks, risk management.
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