Full Article: PDF
Scientific Object Identifier: http://s-o-i.org/1.1/TAS-05-73-71
DOI: https://dx.doi.org/10.15863/TAS.2019.05.73.71
Language: English
Citation: Safarov, B. J. (2019). Features of management and modeling of business processes at retail trade enterprises. ISJ Theoretical & Applied Science, 05 (73), 467-472. Soi: http://s-o-i.org/1.1/TAS-05-73-71 Doi: https://dx.doi.org/10.15863/TAS.2019.05.73.71 |
Pages: 467-472
Published: 30.05.2019
Abstract: The article reveals the content of the concept of "corporate standards of customer service", describes the process of developing, implementing and monitoring standards. The necessity of enterprise management on the basis of the process approach is substantiated. The results of the implementation of the standard in the organization. Also, the author examined the models of the main target function of retail enterprises and highlighted the main functions of the retail trade and factors influencing their volume. The main classifiers for the construction of an organizational-functional model of a retail enterprise are formulated. Examples of modeling business processes in IDEF0 format are given.
Key words: trade, customer service, retail, standards. business processes, retail, organizational and functional model.
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