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www.T-Science.org       p-ISSN 2308-4944 (print)       e-ISSN 2409-0085 (online)
SOI: 1.1/TAS         DOI: 10.15863/TAS

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ISJ Theoretical & Applied Science 05(73) 2019

Philadelphia, USA

* Scientific Article * Impact Factor 6.630


Safarov, B. J.

Features of management and modeling of business processes at retail trade enterprises.

Full Article: PDF

Scientific Object Identifier: http://s-o-i.org/1.1/TAS-05-73-71

DOI: https://dx.doi.org/10.15863/TAS.2019.05.73.71

Language: English

Citation: Safarov, B. J. (2019). Features of management and modeling of business processes at retail trade enterprises. ISJ Theoretical & Applied Science, 05 (73), 467-472. Soi: http://s-o-i.org/1.1/TAS-05-73-71 Doi: https://dx.doi.org/10.15863/TAS.2019.05.73.71

Pages: 467-472

Published: 30.05.2019

Abstract: The article reveals the content of the concept of "corporate standards of customer service", describes the process of developing, implementing and monitoring standards. The necessity of enterprise management on the basis of the process approach is substantiated. The results of the implementation of the standard in the organization. Also, the author examined the models of the main target function of retail enterprises and highlighted the main functions of the retail trade and factors influencing their volume. The main classifiers for the construction of an organizational-functional model of a retail enterprise are formulated. Examples of modeling business processes in IDEF0 format are given.

Key words: trade, customer service, retail, standards. business processes, retail, organizational and functional model.


 

 

 

 

 

 

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