ISJ Theoretical & Applied Science

 

 

Information about the scientific journal

Submit an article to the journal

Requirements to the article

Section

Indexing

Journal archive

Tracing of postal items

Cooperation

Editorial Board

 

 

www.T-Science.org       p-ISSN 2308-4944 (print)       e-ISSN 2409-0085 (online)
SOI: 1.1/TAS         DOI: 10.15863/TAS

Journal Archive

ISJ Theoretical & Applied Science 05(73) 2019

Philadelphia, USA

* Scientific Article * Impact Factor 6.630


Irisbekova, M. N.

Methodological approach to quality assessment of transport and logistics services.

Full Article: PDF

Scientific Object Identifier: http://s-o-i.org/1.1/TAS-05-73-57

DOI: https://dx.doi.org/10.15863/TAS.2019.05.73.57

Language: English

Citation: Irisbekova, M. N. (2019). Methodological approach to quality assessment of transport and logistics services. ISJ Theoretical & Applied Science, 05 (73), 385-388. Soi: http://s-o-i.org/1.1/TAS-05-73-57 Doi: https://dx.doi.org/10.15863/TAS.2019.05.73.57

Pages: 385-388

Published: 30.05.2019

Abstract: This scientific article is devoted to the consideration of creating of the activity of transport and logistics services’ market and development of the assessment technique applied for its quality assessment. The main aim of researching and assessing transport and logistics services is to select the indicators determining the integral assessment of the quality of the services provided by the transportation company, as well as the quality of services themselves rendered to customers. In addition, the article considers the possibilities of applying these indicators into the assessment process. The practical application of the research results, ensuring balanced potential of the transportation companies and customers will facilitate implementation of innovative measures aimed at strategic development.

Key words: transport, logistics, services market, quality, company, customer, quality integral assessment, strategic development, innovative measures, potential.


 

 

 

 

 

 

E-mail:         T-Science@mail.ru

© «Theoretical &Applied Science»                      2013 г.